Buy Today Get 20% OFF On All Sale Items. Coupon: EPAINASSIST20

FAQ

FAQ
Here are some of the commonly asked questions regarding the products on sale at epainassist.com.

Q. Where Are The Products Shipped From?

A. All the products on sale at epainassist.com are shipped from our partnered warehouses & factories located in China and US. Your ordered products (if you have ordered more than one item) are likely to be shipped separately as different factories specialize in different areas of manufacturing.

Q. How Long Does It Take For The Products To Be Delivered?

A. Delivery time is usually 2-5 weeks. Shipping times vary from product-to-product; based on demand and shipping location.

Q. When Can I Expect The Tracking Number To Be Sent To Me?

A. You can expect your tracking number within 2-5 business days.

Q. To Which Countries Do You Ship Your Products?

A. We deliver our products worldwide. You can place an order from any country and we will ship your products to you.

Q. Do You Really Offer Free Shipping?

A. Yes, we do offer free shipping for most items listed on epinassist.com. If there are additional shipping charges for the products selected by you, you will be notified at the time of purchase.

Q. Where Is Your Company Located?

A. Epainassist.com is owned by Pain Assist Inc, based in Florida, USA. We have tied up with reliable and high quality vendors/manufacturers in China to be able to sell you the desired product at a competitive prices.

Q. Which Currency Will I Be Charged In?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. When Can I Expect The Confirmation Number For The Products That I Purchased on Epainassist.com?

A. You will receive an order number after placing your orders. In the event if you do not receive the confirmation order within 24 hours, please email us: shop@epainassist.com.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to shop@epainassist.com

Q. What Is The Mode Of Payment That You Accept?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. How Safe and Secure is the Payment Checkout On This Site?

A. You can be absolutely sure that all purchases made on epainassist.com are safe and secure.

Q. If I Enter My Email Address Will You Sell My Information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. What About Customs Duty? Will The Buyer Have To Pay Customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.


To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions then please send us an email at: shop@epainassist.com